Welcome to Meow Meals! We’re here to help you with any questions you might have about our products, services, and policies. Below, you’ll find answers to some of the most common questions we receive.
Product Questions
What types of products does Meow Meals offer?
We offer a wide range of products for your feline friends, including accessories, adult cat food, bandanas, bells, bowls & dishes, collars, costumes, dietary supplements, and more. Our goal is to provide everything your cat needs for a happy and healthy life.
Are your products safe for my cat?
Absolutely! All our products are carefully selected and tested to ensure they meet the highest safety standards. We prioritize your cat’s well-being in everything we offer.
Shipping & Delivery
What are the shipping options available?
We offer two shipping options: Standard Shipping and Free Shipping. Standard Shipping uses DHL or FedEx and costs $12.95, with delivery within 10-15 days. Free Shipping is available for orders over $50 and uses EMS, with delivery within 15-25 days.
How long does it take to process my order?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number to monitor your delivery.
Do you ship internationally?
Yes, we ship globally, except for some remote areas in Asia. We strive to bring the best products for your cat right to your doorstep, no matter where you are.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, you have 15 days from the date of receipt to do so. Please contact our customer service team at [email protected] for assistance.
How do I initiate a return or exchange?
To initiate a return or exchange, please email us at [email protected] with your order details and the reason for the return. Our team will guide you through the process.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and processed with the highest level of encryption to protect your information.
How do I update my account information?
You can update your account information by logging into your account on our website. If you encounter any issues, please contact our customer service team for assistance.
Contact Us
How can I contact Meow Meals?
You can reach us via email at [email protected] or visit us at 3161 West Side Avenue, Newark, US 07102. We’re here to help with any questions or concerns you may have.
Thank you for choosing Meow Meals – where your cat’s well-being is our top priority. We look forward to serving you and your feline friends with the best products and service possible.