At Meow Meals, we want you and your feline friends to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be unused, in its original packaging, and in the same condition as when you received it. You must also have the original receipt or proof of purchase.

Non-Returnable Items

Certain items are non-returnable due to hygiene and safety reasons. These include:

  • Dietary Supplements
  • Digestive Health & Probiotics
  • Eye Care products

Returns & Exchanges Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number and the reason for the return or exchange.
  2. Wait for Instructions: Our customer service team will provide you with a Return Authorization Number (RAN) and instructions on how to return your item.
  3. Package Your Item: Securely package the item in its original packaging and include all accessories and documentation.
  4. Ship Your Item: Send the package to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer.
  5. Receive Your Refund or Exchange: Once we receive and inspect your returned item, we will process your refund or send out the exchanged item.

Refund Process

Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item. Please note that shipping costs are non-refundable.

Exchange Process

If you are exchanging an item, we will ship the new item to you once we receive the returned item. Shipping costs for the new item will be covered by Meow Meals.

Return & Exchange Request Template

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Meow Meals Customer Service,

I would like to request a [return/exchange] for my recent order. Below are the details:

Order Number: [Your Order Number]
Item(s) to Return/Exchange: [List the item(s)]
Reason for Return/Exchange: [Briefly explain the reason]

Please provide me with a Return Authorization Number and further instructions.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Contact Us

If you have any questions about our returns and exchanges policy, please contact us:

Thank you for shopping with Meow Meals. We appreciate your trust and are committed to providing you with a safe and secure shopping experience.