Term and Conditions

1. User Access and Responsibilities

By accessing our website, you agree to use it for lawful purposes only. You are responsible for ensuring that your use of the site complies with all applicable laws and regulations.

You must not:

• Use the site in any way that could damage, disable, or impair its functionality.
• Attempt to gain unauthorized access to any part of the site or its related systems.
• Use the site to distribute any harmful or malicious content.

2. Product and Service Description

Meow Meals offers a variety of products for pets, including accessories, dietary supplements, and health care items. All products are described as accurately as possible, but we cannot guarantee that every product will meet your expectations.

If you have any questions about a product, please contact our customer service before making a purchase.

3. Order and Payment Terms

All orders are subject to availability and confirmation of the order price. We accept the following payment methods: Visa, MasterCard, JCB, and PayPal.

Once your order is placed, you will receive an order confirmation email. Please review this email carefully and contact us immediately if there are any errors.

Payment is processed at the time of order placement. If your payment is not authorized, your order will not be processed.

4. Shipping and Delivery

We aim to process and dispatch orders within 1-2 business days. Delivery times vary depending on your location and the shipping method chosen:

• Standard Shipping: Delivered via DHL or FedEx within 10-15 business days after dispatch. Shipping fee: $12.95.
• Free Shipping: Available for orders over $50, delivered via EMS within 15-25 business days after dispatch.

We ship globally, excluding certain remote areas and parts of Asia. For more details on shipping restrictions, please contact our customer service.

5. Returns and Exchanges

Your satisfaction is our priority. If you are not completely happy with your purchase, we offer a hassle-free returns and exchanges policy. Please review the following guidelines:

Eligibility for Returns & Exchanges:

• Items must be unused and in their original condition.
• Items must be in the original packaging with all accessories and documentation included.
• Items must be accompanied by the original receipt or proof of purchase.

Non-Returnable Items: Due to hygiene and safety reasons, the following items cannot be returned or exchanged:

• Dietary Supplements
• Digestive Health & Probiotics
• Eye Care products

For more details on the returns and exchanges process, please refer to our Returns & Exchanges Policy.

6. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Meow Meals and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from this site without our prior written consent.

7. Limitation of Liability

Meow Meals is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the maximum extent permitted by law.

We strive to provide accurate and up-to-date information, but we do not guarantee the completeness or accuracy of the content on our site.

8. Contact Information

If you have any questions about these terms and conditions, please contact us:

• Email: [email protected]
• Contact Page: https://www.meowmealsshop.com/contact
• Mail: 3161 West Side Avenue, Newark, US 07102

9. Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the site after any changes indicates your acceptance of the new terms.